We at Terra Labs respect your privacy when using our service and platform for obtaining insights to facilitate management and monitor your areas. We are committed to protecting your personal data.

Terra Labs is responsible for the collection and use of your personal data when using our service.

1 How we use personal data

We use personal data about you as a user mainly for the following purposes:

• Manage your user account,
• Provide access to the platform and its products,
• Manage any user feedback you submit,
• Communicate notifications and updates to you, for example about new features or other important information about the service,
• Follow up and analyze how the platform is used, which helps us to improve the platform and provide a better user experience,
• Troubleshoot and manage errors or incidents in the platform to ensure that the service is reliable, error free and stable, and
• Test, develop and improve the platform, including to train our AI models, to ensure that the service becomes even better and meets your expectations.

We normally keep your personal data for as long as you have an active user account and in certain situations for a period thereafter if legally required or to satisfy our legitimate business interests, for example to manage and defend legal claims. For more information on our use of your personal data, please read our Privacy Notice.

2 Your rights

You have certain rights in relation to your personal data, for example the right to request access and receive a copy of your personal data. Our Privacy Notice includes more information on your rights.

3 How to contact us

Please contact us if you have any questions on this notice, how we use your personal data or if you wish to exercise your rights.